Effective Date: July 19, 2026

This Return & Refund Policy (“Policy”) explains the terms and conditions governing returns, refunds, and refund-related requests for purchases made through AlaviExpress (“AlaviExpress,” “we,” “our,” or “us”), including our website located at https://www.alaviexpress.com, our mobile application known as AlaviExpress, and any related products or services (collectively, the “Services”).

By purchasing products or services from AlaviExpress, you agree to the terms of this Policy.

AlaviExpress primarily offers digital products, including printable materials, educational resources, templates, planners, stickers, digital downloads, and similar content. We may also offer physical products through our Services now or in the future. This Policy explains the refund and return rules applicable to each product type.

I. General Refund Policy

At AlaviExpress, customer satisfaction is important to us. We strive to provide quality products and accurate product descriptions. However, due to the nature of certain products, refund eligibility may vary depending on the product type.

Refund requests must be submitted within the applicable refund period stated in this Policy. All refund requests are subject to review, verification, and approval at our sole discretion.

We reserve the right to reject any refund request that does not meet the conditions outlined in this Policy.

II. Digital Products Policy

AlaviExpress offers digital products including but not limited to printable materials, educational resources, templates, planners, stickers, digital downloads, and related content.

Due to the nature of digital products being delivered instantly and becoming immediately accessible after purchase, all sales of digital products are final and are generally non-refundable.

Once a digital product has been purchased, downloaded, accessed, or delivered through email, user account, or app delivery, it cannot be returned.

Refunds will generally not be issued for digital products under circumstances including, but not limited to:

  • Change of mind
  • Accidental purchase
  • Failure to review product descriptions, file formats, or compatibility requirements before purchase
  • Software, application, or browser incompatibility on the customer’s device
  • Device limitations or operating system incompatibility
  • Printer limitations, printer settings, or print quality issues not caused by the digital file itself
  • User technical limitations or lack of required software
  • Dissatisfaction after download where the product matches its description
  • Duplicate purchases

Customers are strongly encouraged to carefully review product descriptions, preview images, file formats, software requirements, and compatibility information before completing a purchase.

Customers are responsible for downloading and securely storing their purchased digital files after successful delivery. We recommend maintaining backup copies. AlaviExpress is not responsible for lost, deleted, or inaccessible files after successful delivery has been completed.

However, if a purchased digital product cannot be properly accessed due to an issue attributable to AlaviExpress, including but not limited to:

  • A corrupted or damaged file
  • A missing download file
  • A broken download link
  • An incorrect file being delivered
  • A product that materially differs from its advertised description or preview

we will, after verification, make reasonable efforts to provide a corrected file, replacement file, restored download access, store credit, or, where appropriate, a refund.

III. Physical Products Policy

For physical goods sold through AlaviExpress, customers may request a return or refund within seven (7) calendar days from the date of delivery.

To qualify for a refund, all of the following conditions must be met:

  • The product must be unused
  • The product must not be damaged by the customer
  • The product must be returned in its original packaging
  • The product must include all original accessories and materials
  • The product must include a valid receipt or proof of purchase
  • The product must not be altered or modified

Failure to meet any of the above conditions may result in rejection of the return or refund request.

IV. Non-Refundable Items

The following items are not eligible for refunds:

  • All digital products and downloadable files
  • Items purchased during sales or discounts
  • Clearance products
  • Gift cards
  • Customized or personalized products
  • Products damaged due to misuse
  • Products returned without original packaging
  • Products returned without proof of purchase
  • Products returned after the 7-day refund window

V. Sale Items

Items purchased during promotional sales, discounted offers, bundle deals, or limited-time campaigns are generally not eligible for refunds.

However, this limitation does not apply where the purchased product cannot be properly delivered due to an issue attributable to AlaviExpress, including but not limited to a corrupted file, broken download link, incorrect file delivery, or a product that materially differs from its advertised description or preview.

Customers should carefully review all product details before completing a purchase.

VI. Exchanges

AlaviExpress does not offer product exchanges.

Customers cannot exchange products for another product, replacement, upgraded version, or alternative item.

If you wish to purchase another item, a new order must be placed separately.

VII. Return Process for Physical Products

To request a return for an eligible physical product, customers must contact us within seven (7) days of receiving the product.

The return request must include:

  • Full name
  • Order number
  • Proof of purchase
  • Reason for return
  • Product photos (if applicable)

Once approved, we will provide return instructions. Products returned without authorization may not be accepted.

VIII. Return Shipping Costs

This section applies only to eligible physical product returns.

Customers are responsible for all shipping costs associated with returning physical products unless otherwise required by applicable law.

Original shipping charges are non-refundable unless otherwise required by applicable law.

AlaviExpress is not responsible for lost, delayed, or damaged return shipments. We recommend using a trackable shipping method whenever available.

IX. Refund Processing

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your bank or payment provider and may take approximately 5 to 14 business days.

AlaviExpress is not responsible for delays caused by payment processors or financial institutions.

X. Order Cancellations

Orders for digital products cannot be canceled once payment has been completed and delivery has occurred.

Physical product orders may only be canceled before shipment.

Once shipped, the standard return process must be followed.

XI. Fraud Prevention

To prevent fraudulent refund claims, AlaviExpress reserves the right to verify refund requests, purchase history, user activity, and product usage.

Refund requests involving abuse, repeated misuse, or suspicious behavior may be denied.

Accounts found abusing the refund system may be permanently restricted or terminated.

XII. Limitation of Liability

AlaviExpress shall not be liable for any indirect, incidental, consequential, or special damages related to purchases, returns, refunds, delivery issues, or product usage.

Any refund issued shall be limited strictly to the amount paid for the eligible product.

XIII. Changes to This Policy

We reserve the right to update, revise, or modify this Return & Refund Policy from time to time.

Any updates will be posted on our website and, where applicable, within our mobile application. Changes become effective upon posting unless otherwise required by applicable law.

Your continued use of our Services after the effective date of any revised Policy constitutes your acceptance of those changes.

XIV. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a refund, you may contact us:

Email: info@alaviexpress.com
Refund Policy Page: https://www.alaviexpress.com/refund-policy/
Business Name: AlaviExpress

Nothing in this Return & Refund Policy limits or excludes any non-waivable consumer rights you may have under applicable law.